RETURN & REFUND POLICY — ForeverNest™

forevernest.shop

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility Requirements

To qualify for a return, the item must meet ALL of the following conditions, without exception:

• Unused, unopened where applicable, and in its original, sellable condition
• All original packaging, boxes, inserts, accessories, and documentation intact and undamaged
• Receipt or proof of purchase included
• No signs of use, testing, wear, scratches, marker stains, or alteration of any kind

Items that do not meet every one of these conditions will be automatically rejected, and the item will not be refunded or returned to the customer at our expense. We reserve the right to request additional evidence (photos or video) before approving any return.

Mandatory Evidence for Damaged, Defective, or Incorrect Items

If your item arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery at forevernest.shop@outlook.com with:

• Clear photos or video of the item showing the reported issue
• A photo of the shipping label and outer packaging condition
• A description of the specific defect

Claims submitted without photographic or video evidence will not be processed under any circumstance. We do not issue refunds or replacements based on verbal or written descriptions alone. If evidence is not provided within the 48-hour window, the claim will be closed and no further action will be taken.

How to Initiate a Return

Contact us at forevernest.shop@outlook.com before sending any item back. Returns sent without prior written authorization will be refused and returned to sender at the customer's expense. Once your return request is approved in writing, we will provide return instructions, including the required shipping address.

Non-Returnable / Non-Refundable Situations

The following will result in automatic denial of a return or refund request:

• Item shows any sign of use, testing, or handling beyond visual inspection
• Original packaging is missing, damaged, or was discarded
• Item is returned without prior authorization
• No proof of purchase is provided
• Claim of "defective" or "not as described" is made without required photo/video evidence
• Return window (30 days) or evidence window (48 hours for damage claims) has expired
• Gift cards

Chargebacks & Payment Disputes

Filing a chargeback or payment dispute with your bank or card provider without first contacting us and completing this return process is a violation of our policy. We retain full records of all transactions, shipping confirmations, tracking information, and communications, and will contest any chargeback filed in bad faith or without valid evidence with the payment processor. Customers who file fraudulent chargebacks may be permanently barred from future purchases and reported to the relevant payment platform.

Exchanges

We do not process direct exchanges. To receive a replacement item, initiate a return following the process above. Once approved, place a new order separately.

European Union — 14-Day Cooling Off Period

If your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification, provided the item is in its original, unused condition with all packaging and proof of purchase intact.

Refunds

Upon receipt and inspection of your returned item, we will notify you of the approval or rejection of your refund within 5 business days. If approved, your refund will be credited to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the transaction. If 15 business days have passed since your refund was approved and you have not received it, contact us immediately at forevernest.shop@outlook.com.

Contact

forevernest.shop@outlook.com Response within 24–48 business hours.