Refund policy
RETURN & REFUND POLICY — ForeverNest™
forevernest.shop
30-Day Guarantee
You can try your product with your pet for up to 30 days from the date of delivery. If it's not the right fit, request a return authorization before sending anything back.
Orders Already In Transit
Once an order has shipped, it cannot be intercepted or redirected. If you no longer want the item, wait until it is delivered and follow the return process below.
Damaged, Defective, or Incorrect Items
If your item arrives defective, damaged, or incorrect, contact us at forevernest.shop@outlook.com within 48 hours of delivery with:
- Clear photos or video showing the issue
- A photo of the shipping label and the outer packaging
- A description of the specific problem
Claims without photo or video evidence will not be processed. If evidence is not provided within the 48-hour window, the claim will be closed. Approved claims are resolved with a full refund or a replacement, at your choice, with no return shipping required. Approval is confirmed within 3 business days, and refunds are issued within 7 business days of approval.
Returns Under the 30-Day Guarantee
Contact us at forevernest.shop@outlook.com within 30 days of delivery, before sending anything back. Returns sent without prior authorization will be refused and returned to sender at the customer's expense.
To receive a full refund of the item price, the item must be returned in resalable condition:
- In its original packaging, with all parts included
- Clean and free of pet hair
- Free of bites, scratches, tears, stains or odors
Items that do not meet these conditions are not eligible for a refund. Return shipping is paid by the customer. Any free gift included with your order must be returned with the item; otherwise, its retail value will be deducted from the refund. Once your return is received and inspected, your refund is issued within 7 business days.
Return Shipping Responsibility
Use a trackable shipping method for all returns. ForeverNest™ is not responsible for return packages lost or damaged in transit. A return is considered received only when it arrives at our facility. Keep your tracking number until your refund is confirmed.
Non-Returnable / Denied Situations
- Item returned without prior authorization
- Original packaging missing or discarded
- Item damaged by pet use (bites, scratches, tears) or returned dirty or with pet hair
- Missing parts
- No proof of purchase
- Return window (30 days) or evidence window (48 hours for damage claims) expired
- Gift cards
Exchanges
Direct exchanges are only available for defective, damaged, or incorrect items (see above). For any other return, follow the process above and place a new order separately.
Refund Method
All approved refunds are issued to the original payment method used at checkout. We cannot send refunds by any other method.
Chargebacks & Payment Disputes
Please contact us and complete this return process before filing a dispute with your bank or card provider. We keep full records of all transactions, shipping confirmations, tracking information and communications, and we will provide them to the payment processor to contest any chargeback filed in bad faith or without valid evidence. Customers who file fraudulent chargebacks may be permanently barred from future purchases.
European Union — 14-Day Right of Withdrawal
If your order is delivered within the European Union, you may withdraw from your purchase within 14 days of delivery, without giving any reason. To do so, notify us at forevernest.shop@outlook.com within that period and return the item within 14 days of your notice. Return shipping is paid by the customer. You may handle the item only as needed to check its nature and functioning, as you would in a store; we may reduce the refund for any loss in value caused by handling beyond that. Refunds are issued within 14 days of receiving your notice, and we may withhold the refund until we receive the item back.
Contact
forevernest.shop@outlook.com
Response within 24–48 business hours.